KOPLE Support
Questions about a booking, a payment, the mobile app, or your account — we answer every message, usually within one business day.
Bookings & refunds
Include the email on your account and the trip name — we can find everything else. Refund rules for each trip are listed on its page before you pay.
Deleting your account
In the KOPLE app, go to Settings → Account → Delete Account. This permanently deletes your sign-in and personal profile information; past bookings and financial records are kept for legal and tax purposes but are no longer linked to you. You can also request deletion by emailing us from your account email at the address above.
Reporting content
In the app, press and hold any chat message to report it or block its sender. Reports are reviewed by our team; you can also email us at the address above.